Policies & Frequently Asked Questions

Shipping Policy

All Sybri’ Fragrances are prepared and shipped from Vallejo, California.

Orders are processed during business hours only:
Monday – Friday | 9:00 AM – 5:00 PM (PST)
Please allow up to 7 business days for delivery after your order has been placed.
Business days do not include weekends or holidays.

Once your order ships, tracking information will be sent via email.

Because fragrance products require careful handling and preparation, processing times may vary slightly during high-volume periods.

Returns, Exchanges & Damaged Items

Due to the nature of fragrance products and for hygiene and safety reasons:

All sales are final. We do not offer refunds.

We will only offer an exchange if your item arrives broken or damaged.

To qualify for an exchange:

You must contact us within 24 hours after the tracking shows your package as delivered.
Clear photos of the damaged item and packaging are required.
Requests made after 24 hours may not be approved.

Please email all exchange requests to:
sales@shopsybri.com

Product Use Disclaimer

Sybri’ Fragrance is for external use only.

Avoid contact with eyes or sensitive areas.
Perform a patch test if you have sensitive skin.
Discontinue use if irritation occurs.

Fragrance Expectations

Each fragrance is crafted with an essential oil blend designed to evolve naturally on the skin.
Because scent interacts differently with body chemistry:

Longevity and projection may vary from person to person.
Slight variations in color may occur due to natural fragrance components.

Frequently Asked Questions

How long does shipping take?

Orders are processed Monday through Friday during business hours. Please allow up to 7 business days to receive your order.

Do you offer refunds?

No. All sales are final. Exchanges are only available if your item arrives damaged and is reported within 24 hours of delivery.

What should I do if my perfume arrives broken?

Email sales@shopsybri.com within 24 hours of delivery with clear photos of the damaged item and packaging so we can review your exchange request.

Where do orders ship from?

All orders ship from Vallejo, California.

Are Sybri’ fragrances unisex?

Sybri’ fragrances are designed with a timeless approach to scent, focusing on composition and experience rather than gender.

Can I cancel my order after placing it?

Once an order has been processed, cancellations may not be possible due to the preparation and packaging process.

Contact Support

Email: sales@shopsybri.com
Business Hours: Monday – Friday | 9 AM – 5 PM (PST)